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Customer Care

GENERAL SOLUTION FOR YOUR COMPANY

TCE Converting offers different technical Service Packages, which can be selected according to the customer's individual needs and requirements. These programmes are designed to provide the highest quality service through the latest and most advanced tools and technologies.

Standard Standard Plus Excel Premium
Remote support
Spare Parts Discounts
Field Service Discounts
Digital Platform Benefits
Remote Support plus (AR Support)
Annual Visits (PAP)
Audit Visit
Fast Shipment of Critical Parts
Fast Service of Field Engineers

SPARE PART

TCE Converting fulfils the needs of all product groups in the shortest possible time. The service team is ready to process the customer's orders and offer the best delivery conditions for both given parts.


You can now easily place your spare parts orders with the e-commerce service of TCE Converting, where you can facilitate your spare parts purchases with Online Ordering.


Ordering via the Internet

Aims of the programme

Simplify spare parts purchasing and make it faster, easier and safer with 24/7 online service.

Equipment and Components

We are on our way to becoming a world leader in the supply of precision parts. For first-class quality, we continuously optimise our processes and platforms

TCE Converting is committed to producing parts of the highest quality and the manufacturing process goes hand in hand with the inspection process. Our highly trained quality department utilises quality control equipment.

INFORMATION REQUEST 

TECHNICAL SUPPORT

24-hour hotline service assistance. Yerini ayarlattır.

A team of TCE Converting experts is available 24/7 to solve and optimise your machine production. We offer this customer service to our customers with flexo printing machines, laminating and coating machines, slitting machines and winders.

Key Benefits
  • 24-hour technical support including holidays.
  • We speak your language.
  • We solve your problems with the help of great professionals.
  • We provide support by telephone and/or e-mail.

Our customers have better coverage in after-sales support and assistance, with a team specialised in diagnosing and resolving incidents by phone 24 hours a day. This service includes a competitive advantage for companies that have a direct line of contact to resolve emergencies.

INFORMATION REQUEST
Teleservice available
Technical Support +90 332 345 06 23

TCE Converting's technical support is at your disposal for queries, identification and resolution of problems as well as for consulting on design and other technical documentation. With the possibility of webcam support, you can contact us via e-mail, telephone and remote connection from your machine over the internet.

Terms of Service
  • We attend all kinds of inquiries.
  • We provide support by e-mail, telephone and remote connections with the machine.

AR PLUS
AUGMENTED REALITY
REMOTE SUPPORT

24 Hours + Hotline Service Assistance

Help Desk Service: Telephone and/or remote service support over the Internet. Available 24/7 and 365 days a year.

This service is exclusively for any electrical/electronic problem that could cause the machine to stop or cause a serious production accident. Augmented reality smart glasses are included in this service to enable better communication between field engineers and TCE Converting's support department.

Key advantages of smart glasses
  • Real-time view of the field engineer's field of view from helpdesk support departments
  • Hands-free video conferencing between field engineers and Help Desk
  • The remote expert can use a red pointer to help and guide the field engineers
  • The Help Desk can capture and edit a freeze frame of the video call, write notes and send it back to the field engineer.
  • Field engineers can view simultaneously translated text files, images and even documents sent from support departments.
  • Yardım Masası da ekranını saha mühendisleri ile paylaşabilir.
INFORMATION REQUEST 

PERIODIC SERVICE PROGRAMME

It has been developed to make a continuous assessment of the condition of the equipment and to ensure its production and proper maintenance.

Key benefits
  • Reduction of unwanted machine downtime
  • Increased service life of the equipment
  • Reduce repair costs
  • Solving small machine problems and queries
  • Discount on spare parts purchases
INFORMATION REQUEST
Aims of the programme
  • Setting the machine setpoints.
  • To get suggestions for spare parts.
  • Exchange of information on production and maintenance personnel.
  • Solving queries

OPERATIONAL MAINTENANCE

Time is money


In order to optimise machine efficiency as much as possible, it is essential that we reduce unscheduled downtime, optimise the spare parts required in storage and significantly reduce repair and maintenance costs. We offer it to our customers in this direction.



Annual Operational Maintenance programme.
  • Checking that the machine's preventive maintenance programme is correctly observed.
  • General machine condition check.
  • Detection of any problems that may affect the performance of the machine.
  • Correction of parts subject to wear and tear .

The program includes two interventions per year by our technicians.

INFORMATION REQUEST

SPECIAL SERVICES

Personalised
Technical machinery inspections

We're checking the condition of your machine:

  • Maintenance status of the equipment.
  • The various machine setpoints conform to the standard defined by TCE Converting.
  • Correct operation of machine manoeuvres.
Equipment relocations

At TCE Converting, we offer you the ability to dismantle, reassemble and operate previously operating equipment because you have moved your equipment or sold or purchased TCE Converting equipment.

We carry out an inspection before dismantling to ensure that the machine has been successfully initialised after transport.

Equipment upgrades and retrofitting

With technological developments, we develop new functions in our state-of-the-art machines. At TCE Converting, we implement some functional and constructive improvements of the new machines on client machines.

At TCE Converting, we create solutions to prevent machine components from becoming obsolete. The purpose of these updates is to extend the lifetime of your machine and therefore improve its performance.

2ND HAND MACHINE

TCE Converting offers all used machine owners access to after-sales service. As a customer, this service is at your disposal to ensure and optimise machine production and proper maintenance.

Audit Visit
  • We offer you a complete check of the overall condition of the machine. Both an application and an electronics technician are available at your premises to determine the performance level of the machine.
  • During the visit, the machine supervisor can also receive training and solve queries.
Technical Service
  • A telephone number is at your disposal for direct technical assistance from our qualified technicians.
  • In case of internet connection, you can get remote assistance for better diagnosis and incident resolution.
  • TCE Converting also offers 24/7 service. In this way, you can reach technical support via a specific phone number whenever you need it during the day, weekends and holidays.
Spare Parts Access

You will be assigned a spare parts contact so that you can manage your orders.

Service Manager
  • The Service Manager is at your disposal for any problems with TCE Converting.
  • He/she is also the contact person for technical information needs, requests for technical support, offers for maintenance programmes and other service products.

INSTALLATION

Installation and commissioning are complex processes with far-reaching effects.

Our expertise and experience help you reduce commissioning times and increase process reliability.


Whether you are installing or re-commissioning, we check your press and carry out any necessary refurbishment. We make sure that all drive and automation components are parameterised and adjusted and inform your operating personnel.

How We Work?
  • Maximum effective time of equipment production and perfectly trained staff, first-class quality,
  • To meet these demands, TCE offers highly innovative, powerful machinery and equipment as well as a comprehensive service activity every day.
  • In today's conditions, to be able to respond quickly to customer needs in an emergency
  • Within the scope of the TCE service programme to ensure continuous efficiency in your commercial production; revision packages, maintenance and repair inspection contracts, determinatione
  • To get expert advice on how to improve the quality and efficiency of your production.
  • To share your screen with field engineers at the Helpdesk.
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