| Standard | Standard Plus | Excel | Premium | |
|---|---|---|---|---|
| Remote support | ||||
| Spare Parts Discounts | ||||
| Field Service Discounts | ||||
| Digital Platform Benefits | ||||
| Remote Support plus (AR Support) | ||||
| Annual Visits (PAP) | ||||
| Audit Visit | ||||
| Fast Shipping of Critical Parts | ||||
| Quick Service of Field Engineers |
TCE Converting attends to the needs of all product lines as quickly as possible. The service team is prepared to process client’s orders and offer the best terms of delivery for both parts issued.
Now it is possible to easily place your spare parts orders through TCE Converting's e-commerce service, where you will be able to simplify your spare parts purchases thanks to Ordering on line.
Ordering onlineSimplify spare parts purchases and do it quicker, easier and safer with 24/7 online service.
Equipment and Components
We are on the way to become the world leader in precision parts supply. We are constantly improving our processes andplatforms for first-class quality.
TCE Converting is dedicated to producing parts of the highest quality, and the manufacturing process goes hand in hand with the inspection process. Our highly trained quality department uses quality control equipment.
REQUEST INFORMATIONA team of TCE Converting specialists are at your disposal 24/7 to solve and optimise your machine production. We offer this customer service to clients with the flexographic printers, laminating and coating machines, slitter machines and rewinders.
Key advantagesOur clients have better coverage in after-sales support and assistance, with a team specialising in diagnosing and solving incidents by telephone, 24 hours a day. This service includes a competitive advantage for companies, who have a direct line of communication for resolving emergencies.
REQUEST INFORMATION
TCE Converting's technical support is at your service for queries, detecting and resolving problems, and also for consulting layouts and other technical documents. You can contact us by e-mail, telephone and remote connection from your machine, via Internet with the possibility of webcam support.
Service conditionsHelp Desk Service: Telephone and / or remote service support via Internet. Available 24/7 and 365 days a year.
This service exclusively addresses any kind of electrical / electronic problem that may arise and cause a machine stop or a serious production incident. In order to offer a better communication between field engineers and TCE Converting's support department, this service includes augmented reality smart glasses.
.webp)
Developed to carry out a continuous assessment of the condition of the equipment and ensure its production and appropriate maintenance.
Key advantages REQUEST INFORMATION
In order to optimise machine productivity as much as possible, it is essential that we reduce non-programmed stops, optimise the necessary spare parts in the warehouse and drastically reduce repair and maintenance expenses. In this respect, we offer our clients.
The annual Operational Maintenance program. Program aims
We check the status of your machine:
At TCE Converting we offer the possibility of dismantling, reassembling and starting up equipment that was running previously, either because you are moving your equipment, or because you have sold or purchased TCE Converting equipment.
We conduct an audit prior to dismantling the machine to ensure it is started up successfully, after being moved.
At TCE Converting we update your equipment.
With the technological advances, we are developing new functions in our state-of-the-art machines. At TCE Converting we implement some of the functional and constructive improvements of the new machines in client machines.
At TCE Converting we raise solutions for preventing machine components from becoming obsolete. The aim of these updates is to prolong the useful life of your machine, and therefore increase its performance.
TCE Converting offers the possibility to access to post-sales service to all second-hand machine owners. As a customer, this service is at your disposal to ensure and optimize machine production and its appropriate maintenance.
A spare parts contact is assigned to you in order to manage your orders.
Our expertise and experience aids us in reducing the time required for activation and raises the security of the process overall.
Whether youre installing it fresh or re-enabling it, we will check your machine and provide all necessary updates. We make sure all driver and automation components are properly set up with the appropriate paramaters and inform your personnel.
.webp)
Printing
Laminating
Slitting
Components
EN
TR
