Customer Care

Standard Standard Plus Excel Premium
Remote support
Spare Parts Discounts
Field Service Discounts
Digital Platform Benefits
Remote Support plus (AR Support)
Annual Visits (PAP)
Audit Visit
Fast Shipping of Critical Parts
Quick Service of Field Engineers


TCE Converting attends to the needs of all product lines as quickly as possible. The service team is prepared to process client’s orders and offer the best terms of delivery for both parts issued.

Now it is possible to easily place your spare parts orders through TCE Converting's e-commerce service, where you will be able to simplify your spare parts purchases thanks to Ordering on line.

Ordering online

Program aims

Simplify spare parts purchases and do it quicker, easier and safer with 24/7 online service.

Equipment and Components

We are on the way to become the world leader in precision parts supply. We are constantly improving our processes andplatforms for first-class quality.

TCE Converting is dedicated to producing parts of the highest quality, and the manufacturing process goes hand in hand with the inspection process. Our highly trained quality department uses quality control equipment.



24 hours hotline service assistance.

A team of TCE Converting specialists are at your disposal 24/7 to solve and optimise your machine production. We offer this customer service to clients with the flexographic printers, laminating and coating machines, slitter machines and rewinders.

Key advantages
  • Technical support 24 hours, including holidays.
  • We speak your language.
  • We solve your problems with the help of great professionals.
  • We provide support by telephone and/or e-mail.

Our clients have better coverage in after-sales support and assistance, with a team specialising in diagnosing and solving incidents by telephone, 24 hours a day. This service includes a competitive advantage for companies, who have a direct line of communication for resolving emergencies.

Teleservice available
Technical support +90 332 345 06 23

TCE Converting's technical support is at your service for queries, detecting and resolving problems, and also for consulting layouts and other technical documents. You can contact us by e-mail, telephone and remote connection from your machine, via Internet with the possibility of webcam support.

Service conditions
  • We attend to all kinds of queries.
  • We provide support by e-mail, telephone and remote connections with the machine.


24 Hours Plus Hotline Service Assistance

Help Desk Service: Telephone and / or remote service support via Internet. Available 24/7 and 365 days a year.

This service exclusively addresses any kind of electrical / electronic problem that may arise and cause a machine stop or a serious production incident. In order to offer a better communication between field engineers and TCE Converting's support department, this service includes augmented reality smart glasses.

Key advantages of the smart glasses
  • Real time view of field engineer's field of vision from help desk support departments
  • Hands-free videoconference between field engineers and Help Desk
  • The remote expert can use a red pointer to help and guide field engineers
  • The Help Desk is able to capture and edit a freeze frame of the video call, type notes and send it back to the field engineer.
  • Field engineers can view text files with simultaneous translation, pictures or even documents that have been sent from support departments
  • The Help Desk can also share its screen with field engineers.


Developed to carry out a continuous assessment of the condition of the equipment and ensure its production and appropriate maintenance.

Key advantages
  • Reduction of non-desired machine stops
  • Increase of equipment’s useful life
  • Decrease repair costs
  • Solving small machine problems and queries
  • Discount in spare parts purchases
Program aims
  • Setting machine set points.
  • Getting spare parts recommendations.
  • Exchanging relevant information with production and maintenance staff.
  • Resolving queries


Time is money

In order to optimise machine productivity as much as possible, it is essential that we reduce non-programmed stops, optimise the necessary spare parts in the warehouse and drastically reduce repair and maintenance expenses. In this respect, we offer our clients.

The annual Operational Maintenance program. Program aims
  • Checking that the machine's preventive maintenance program is correctly observed.
  • General machine status check.
  • Detection of any problem that may affect the machine's performance.
  • Correction of parts subject to wear and tear.

The program includes two interventions per year by our technicians.



Technical machine audits

We check the status of your machine:

  • The equipment's maintenance status.
  • That the various machine setpoints are in line with the standard defined by TCE Converting.
  • The correct working of machine manoeuvres.
Equipment relocations

At TCE Converting we offer the possibility of dismantling, reassembling and starting up equipment that was running previously, either because you are moving your equipment, or because you have sold or purchased TCE Converting equipment.

We conduct an audit prior to dismantling the machine to ensure it is started up successfully, after being moved.

Equipment updates and retrofitting

At TCE Converting we update your equipment.
With the technological advances, we are developing new functions in our state-of-the-art machines. At TCE Converting we implement some of the functional and constructive improvements of the new machines in client machines.
At TCE Converting we raise solutions for preventing machine components from becoming obsolete. The aim of these updates is to prolong the useful life of your machine, and therefore increase its performance.


TCE Converting offers the possibility to access to post-sales service to all second-hand machine owners. As a customer, this service is at your disposal to ensure and optimize machine production and its appropriate maintenance.

Audit visit
  • We offer you a complete checking of the general status of the machine. Both an applications and an electronic technician available at your facilities to determine the level of performance of the machine.
  • During the visit, the responsible of the machine can also receive training and solve queries.
Technical service
  • A telephone number is at your disposal to receive direct technical assistance from our qualified technicians.
  • In the case of having internet connection you can have remote assistance for a better diagnosis and incident solving.
  • TCE Converting also offers 24/7 service. In this way, you can access to technical assistance whenever you need during the day, weekends and holidays through a specific telephone number.
Spare parts access

A spare parts contact is assigned to you in order to manage your orders.

Service manager
  • The Service Manager is at your disposal for any issue related to TCE Converting Service.
  • At the same time, it is the contact person for technical information needs, technical support demands, maintenance programs offers and other service products.


Installation and commissioning are complex processes with far-reaching implications.

Our expertise and experience aids us in reducing the time required for activation and raises the security of the process overall.

Whether youre installing it fresh or re-enabling it, we will check your machine and provide all necessary updates. We make sure all driver and automation components are properly set up with the appropriate paramaters and inform your personnel.

How do we work?
  • Maximum effective time of equipment production and perfectly trained personnel, first-class quality,
  • To meet these demands, TCE Converting offers highly innovative, powerful machinery and equipment, as well as a comprehensive service activity every day.
  • In today's conditions, to be able to respond quickly to customer needs in an emergency
  • Within the scope of the TCE Converting service program, in order to ensure continuous efficiency in commercial production; overhaul packages, maintenance and repair inspection contracts, determine
  • Obtain expert advice on how to improve its quality and production efficiency in production.
  • Sharing the Help Desk screen with field engineers.
YouTube subscription Subscribe to our channel to receive important news